Finding the right care provider can be an overwhelming task, especially during challenges times when you need support the most. We understand how daunting it can be to search for a reputable care provider quickly. So, to make this process easier for you, we’ve compiled answers to the most common questions we receive from prospective clients.
Whether you are a prospective client or a family member seeking care on behalf of a loved one, this simple guide is designed to give you a clear understanding of our services and how we can assist you, before you’ve even reached out. By addressing these frequently asked questions, we hope you feel the confidence and peace of mind you need to make an informed decision about your care journey.
Q: What’s CareMatch and how did it start?
Our journey begins with Vitori Buatava, the founder and managing director of CareMatch Australia. Over a decade ago, Vitori’s path into care was set by deeply personal experiences when he cared for his father, who was diagnosed with liver cancer. During this time, Vitori discovered his passion for helping others and extended his support to those in need. His journey through TAFE and the evolution of the NDIS led to the birth of CareMatch. Today, CareMatch is a company with over 35 carers, supporting clients Australia-wide with a range of different care needs.
Q: What services do you provide?
We offer boutique care and support, tailored by our client. Our services include NDIS and disability support, personalised in-home care, nursing supports, respite care, aged care, and Onsite Shared Support (OSS). Our genuine, enthusiastic carers are dedicated to helping you achieve your goals, push your boundaries, and stay connected with the things you love.
Q: Can you assist us with a nursing solution?
Yes, we offer comprehensive Nursing Supports to meet our clients’ needs under one roof. This includes clinical nursing requirements, support, and reviewing and updating care plans. We also provide upskilling, training, and certification for staff in all aspects of disability support to ensure the highest quality of care is provided.
Q: How do you hire your care team?
Our team is built around our personal values of compassion, enthusiasm, and dedication. These values are essential for providing a strong foundation for the well-being and growth of those who require care. We hire like-minded individuals who are often attending University or TAFE, studying degrees or courses that support and add value to a position in care.
Q: Are your carers trained in spinal-specific supports?
Yes, we specialise in spinal cord injury care. We have the knowledge, expertise, and experience to ensure those living with an SCI are supported to promote independence, build confidence, and enhance their quality of life.
Q: How quickly can you assist us to leave the hospital?
We work to match each client with a suitable care team as quickly as possible. You’re in the driver’s seat when it comes to personalised care. After consulting thoroughly with you, we aim to match on compatibility, mate-ship, and skill-set over mere staff availability to ensure the best possible support.
Q: How do you match us with the right carer?
There’s no one-size-fits-all answer due to the varying types of care requirements, but we are committed to providing quality service and customised support tailored to the client’s individual needs. This is achieved through a thorough assessment of each client and designing a program that best assists them to live their life to the fullest.
Q: What sets you apart from other care providers?
In our world of care and support, personalised care and specialty services are the driving force behind everything we do. With our core values of honesty and integrity, we provide consistent support and match caregivers to clients’ personalities and preferences, creating a genuine connection rather than simply filling a position. Our care model revolves around personalised and specialty care. You can learn more about Personalised and Specialty Care: A Spotlight on our Approach.
Q: How do I get started with CareMatch?
To get started, call Henry on 0451 874 693 or outline the care and support you’re after by completing our Get Started with CareMatch form (found under the “Get Started with CareMatch” section). We’ll just need to know the type of care you’re seeking, when the care is needed, and what you’re looking for in a carer to begin the process.
This article is designed to provide you with a quick overview and answers to the most common questions we receive from those seeking care. We are here to support you every step of the way on your care journey.
Related Reading
Finding the right care provider can be overwhelming. To make things even easier, we’ve pulled together Choosing the Right Care Provider: Your Step-by-Step Checklist, which you can access on our website for more guidance.